We’ve had the honor of partnering with a diverse list of clients in the market research supplier community. And we appreciate the good things they’ve had to say about Decipher.
Overall, both RSI and our end-clients have been very happy with Decipher’s panel services. In fact, our success with the panel has allowed us to expand into new areas.
The Ruby Tuesday Customer Satisfaction study is the most important/best work they have done with us. They provided a cost-effective solution that partnered their expertise with our internal systems to create a program that is truly valuable. Thus, the long-term relationship! With the different concept satisfaction studies we have with them, we have been able to hone in on the key moments of the guest experience that need attention overall, as well as on a restaurant by restaurant basis.
The Beacon Enterprise product is the best option I've ever encountered in the survey platform market. The combination of an easy-to-use interface and access to underlying code is a truly disruptive force in the market; and the product support is second to none.
Decipher has been a great partner in our massive on-going customer satisfaction program. Their programming is fast, precise, and error-free. Data collection is efficient and data are turned around quickly and to exacting standards.
The custom panel feature is very easy to use. With just a couple of clicks I can view the status of my members, view my member demographics, or create a campaign. I love that I’m able to have quick, real-time access to my panel. This was something I was missing with my previous panel manager!
Knowing they are handling our data processing means the quality will be excellent—they are thoughtful in their work and ask questions during the tabbing process that often lead to better tables than we may have originally asked for.
By consolidating our online data collection to Decipher's services enterprise solution we at LinkedIn have realized cost savings, timing improvements, streamlined project comparisons, easy and consistent data accessibility and many other benefits.
Decipher is extremely helpful when working with clients who run more complex surveys whether they're extremely knowledgeable and; are looking for guidance on custom design or they're new to running complex surveys and; need help understanding the basics.
After the Decipher team walked me through their process with one of my projects, I was immediately able to see the value of their efficiencies. And when they say they can do it, they deliver.
Summation's strategic partnership with Decipher has significantly expanded the methodology options we have been able to offer our clients. They have delivered excellent technical insight and support and will continue to play a critical role in many of our key projects.
Beacon has been instrumental in allowing our group to independently and efficiently execute research studies. I'd highly recommend this platform to any research company or team that is seeking a simple, yet sophisticated programming tool.
Decipher is highly responsive, exhibiting excellent customer service, guidance, and working effectively on our projects, even under stringent deadlines. They have been an instrumental partner in our research process.
Not only do you have a powerful survey builder tool, but... the speed of their customer service is simply astonishing and Beacon's straightforward set of tools makes creating surveys fast, fun, and visually gratifying for respondents.
Overall, both RSI and our end-clients have been very happy with Decipher’s panel services. In fact, our success with the panel has allowed us to expand into new areas.
The Ruby Tuesday Customer Satisfaction study is the most important/best work they have done with us. They provided a cost-effective solution that partnered their expertise with our internal systems to create a program that is truly valuable. Thus, the long-term relationship! With the different concept satisfaction studies we have with them, we have been able to hone in on the key moments of the guest experience that need attention overall, as well as on a restaurant by restaurant basis.
The Beacon Enterprise product is the best option I've ever encountered in the survey platform market. The combination of an easy-to-use interface and access to underlying code is a truly disruptive force in the market; and the product support is second to none.
If you have questions, talk to us about your needs.